Therapeutic Guidelines Limited is an independent, not for profit organisation established almost 50 years ago by leading members of the Australian healthcare community. Over time, Therapeutic Guidelines has evolved into Australia’s leading digital healthcare publisher, delivering trusted resources includingTherapeutic Guidelines, Australian Prescriber, Don’t Rush to Crush, and ObesiD.
We are establishing a new Account Management team and are looking for an Account Manager to join us at the ground floor of this exciting change. This is a newly created role that represents a significant investment in how TGL engages with its institutional customers.
Reporting to the Head of Account Management, each Account Manager will be responsible for a defined portfolio of institutional accounts, with clear accountability for renewals, upsell, cross-sell and customer satisfaction. This is not a reactive support role. This is a proactive, relationship-first, commercially-minded position for someone who enjoys owning a portfolio and driving results.
You will work closely with the Head of Account Management, a Customer Success Coordinator, and colleagues across Sales, Marketing and Product to deliver an account management experience that is structured, personal and genuinely valuable to our customers.
TGL offers a rare combination: commercial purpose, mission-driven work, and the opportunity to build something new from the inside.
Job Description
About you
You are a relationship-builder with commercial instincts and a proactive approach to account management. You are organised, confident in commercial conversations, and genuinely interested in the healthcare and publishing environment TGL operates in. You take pride in owning a portfolio and delivering results.
Essential
Tertiary qualification in business, commerce or a related field preferred.
2+ years of experience in account management, sales or customer success.
Demonstrated experience managing a multi-account portfolio with revenue responsibility.
Track record of meeting or exceeding renewal, upsell and cross-sell targets.
Strong relationship-building and customer engagement skills across a range of stakeholders.
Solid negotiation and commercial proposal writing capability.
Proficiency in CRM systems and Microsoft Office suite.
Clear, professional written and verbal communication skills.
Good organisational and time management skills with strong attention to detail.
Desired Skills and Experience
Desirable
• Experience in SaaS, digital publishing, information services or the healthcare sector.
• Familiarity with subscription licensing models and renewal-cycle processes.
• Understanding of upsell and cross-sell methodology in a portfolio context.
• Knowledge of the Australian healthcare or medical publishing environment.
Benefits
Therapeutic Guidelines Limited is located close to the lively North Melbourne village precinct. We have a motivated team that enjoys a social, flexible and hybrid working environment where collaboration, purpose and personal growth are valued.
We offer a competitive base salary, monthly RDOs, access to salary packaging and a range of attractive employee benefits. Above all, we provide a supportive, inclusive and enjoyable workplace where people feel safe, thrive and achieve.
Does this role sound like you?
If you are excited by the opportunity to join a purpose-driven organisation and take real ownership of a commercial account portfolio, we would love to hear from you.
Please apply with your latest CV and cover letter addressed to the Executive Director People and Corporate Services, Therapeutic Guidelines Ltd. Applications from recruiters will not be accepted. Therapeutic Guidelines Limited is an Equal Opportunity Employer.
Applications close midnight, Sunday 31 May 2026. This role may close earlier if a suitable candidate is appointed. We encourage you to apply as soon as possible.
